Customer Testimonials
Absolutely horrible customer service. I would never do business with this dealership. We have a Jeep Wrangler that leaks from the roof when it rains. Multiple dealerships told us to bring it in while the issue was actively occurring so they could see the drips. We brought it in this morning after rain last night, but the service department wouldn’t even look at the vehicle. Instead, they said we could leave it there for two weeks and they would take a look. Great—thanks for the help.
Great service from the time I dropped my car off and had it repaired and picked up.
If you enjoy waiting a month to have your vehicle returned damaged, dirty, and still broken, then Walser Bloomington is the place for you. After thirty days, they finally admitted they actually do not know how to fix the issue I brought it in for. I was left with an unfixed vehicle and a month of wasted time.
To add insult to injury, they managed to scratch my car's interior and exterior, then attempted to hide a subpar paint job without my knowledge.
Management's official position is a cowardly joke: they "won't admit fault" but ... Read More DealerRater - Feb 24, 2026
*Bloomington Jeep*
Amazing service from the moment you walk into the door. My purchase experience started online with some scouting of a newer Jeep that fit what I was looking for. First interaction, to the point of sale, and follow up out the door was amazing. Highly recommend this team from the front house staff to the service department.
Cody (Salesman) is professional, courteous, and was accommodating. Above and beyond on customer service, communication, and going the extra mile for the customer. This young man deserves praise, career promotion, and hopefully stands out to his management.
Ben (General Sales Manager) &... Read More DealerRater - Feb 24, 2026
Donny was excellent!! He got me all set up with my new jeep. Showed me how everything works.
Pleasant experience without high pressure sales. Got a fair price on the vehicle. Salesman was very helpful.
I worked with Donnie and he was amazing. Everyone was so helpful and I felt very good about my purchase because of the whole team!
The team at Bloomington Jeep was fantastic. Very easy to work with and my sales person, Olivia was the absolute best.
Micah Schwarz and Don Daniels were extremely helpful and very efficient to get my purchase done and get me out the door very quickly.
Olivia was professional and very easy to work with. She made sure that all of our questions/concerns were addressed in a very efficient manner. We love our Jeep!
Tyrone was great to work with, and I would recommend him for all your needs.
I came in to get a part and Tyrone helped me with what I needed. Tyrone was very friendly,knowledgeable and fast. I will definitely be back!
Yes it must be time to upgrade to a newer model Pacifica .I found myself back here at dealership I prefer not to work with anyone else when come down to my Pacifica .i truly appreciate the professionalism and the timely manner in which I was helped . Tyrone C. Comes highly recommended once again for my needs . He always aim to please and I'm forever grateful thank you so very much. I appreciate how you break it down so I could make the right decision for my vehicle in my pocket. I tell everyone to go to Bloomington Chrysler ... Read More DealerRater - Aug 7, 2025
I want to give kudos to Brent on helping me get my spark plugs done, and my transmission flush done and noticing that the rep who quoted me was way way out of line what they quoted me to get the stuff done so thanks for Brent for noticing and give me the correct cost and looking out for the customers. I also wanna thank Brett and the transmission guy after the second time I had to come back as I was still having issues with my Jeep. They realized I needed some software updates Which no one told me ... Read More DealerRater - Jul 31, 2025
March 2024 leased 2024 4xe. The sales people incompetent and not well informed about the vehicle and the works of it.
Turned out, the Vehicle was sitting on the lot for months, no inspection by service department, whatsoever, had to get oil change on the second day of leasing, as oil life percentage was 62%.
Ever since leased signed, the vehicle has been in and out of the dealership for various issues, and all were told “software updates”. Cheap quality as it is falling apart and nothing functions properly.
Oh by the way, no battery usage in winter and oil consumption like a ... Read More DealerRater - Jul 28, 2025
Olivia was a great sales rep to work with. She answered our questions, and made sure our concerns were checked out. The final deal was hassle free.
Traded in a used vehicle and purchased another one was told I had to have 2 key fobs but them was told they only had one for the vehicle I was purchasing.when asked I I could get a second key had no response . After leaving called 3 times about purchasing another key and never received a call back. Poor customer service!
Brought car in due to air conditioner proble. It was replaced in the time prime that was processed. Brian Olsen was the service advisor kept me informed of the status for the repair. Great job. Very pleased.
Shout out to salesperson Olivia! We came in to pick up a used Jeep a dealership I drive cars for purchased. Went to their extra lot and the Jeep battery was dead. Came back and met Olivia. who got 2 battery chargers. came back out with us and jump started the vehicle herself as there was a special procedure for the jeep. Very pleasant and personable even though there was nothing in it for her. Would recommend her to anyone. Thanks Olivia!
I knew the exact spec I was looking for and initially was hoping to buy/trade in completely from an online retailer to skip the in person transaction. I have new born twins at home and didn’t have hours to spend in a dealership. I found the exact spec I wanted at Bloomington Jeep, got in touch with a salesperson, Brennen, almost immediately. I communicated to him I need a fair trade in a value and have limited in person time and need to be in and out quickly for this all to work. No exaggeration I spent maybe 20 ... Read More DealerRater - May 4, 2025
The whole team was so awesome! Brennan was amazing at explaining everything about the vehicle I wanted, the process was really fast, Don in finance was SUPER helpful in finding a deal that worked for me!
They have always been very helpful and courteous. I’ve used them for many years!
Excellent and professional staff. Appointment when very smooth and quick. Lounge is comfortable, clean, and
Very friendly and knowledgeable sales, finance departments. We traded for new, and we were in and out with new vehicle . Jay was very helpful with our request in the trade and purchase.
They refuse to give the 2nd key when you purchase a used vehicle. Go to someone else!
My car in service for almost 3 months now. I get no updates and not sure when or if I will get the car back soon. Wondering how much time to give the service team.
The techs are very nice and everything done was at the estimated budget. I get most of my work done here.
This dealership is extremely clean and friendly. I would suggest this to all my family and friends
Excellent service. My 2016 Charger and I could not be happier. Nathan was the service advisor and he was very knowledgeable and professional.
Everything worked very smoothly. My contact was friendly and professional. Will for sure go back for any service.
Purchased newJeep and went smooth. Only complaint is wanted winter floor mats and didn't get any assistance.
Worst ever service center with no professional people no call back very tough to get job done
It is very customer friendly. Every employee was helpful and kind. It did help that our sales person was Olivia! What a dynamo. We really liked working with her😊 We really had a great experience at your dealership. THANK YOU
Our salesman, Brenden, was very helpful, patient and courteous and answered all of our questions. He never pressured us, but explained and demonstrated the Jeep’s many features - sometimes more than once, until we really understood them.He also guided us through two test drives - showing us how to use many of the features.
Working with service manager, Dave Hayes, and his professional crew was a real pleasure. They kept us posted and were very thorough and professional in all stages of our fix for our covered warranty items. Well done.
Transaction started via email / text. Great communication. No surprises. Seamless and smooth from initial contact, finance to delivery.
Work was completed quickly once an assessment was made. The problem seems to be fixed
I have now purchased two vehicles from this tea at BCJDR. I impressed with their personalized approach along with their seamless teamwork.
The dealership did address my needs to my level of satisfaction! Would recommend to others!
Matt Hanson, was extremely helpful and help us with what need it to be done with out any issues or stress.
Anthony was friendly and efficient. Appreciate the follow up call to confirm the recall was repaired
This was a super clean and friendly dealership. My oil change was done very quickly and I couldn’t be happier with my experience. Felt very valued here as well. Thanks again team!
They communicate well and are always willing to help. The employees are the reason I keep coming back.
Very friendly, they had the parts I needed in stock and performed the service in a timely manner. Had me back in the road quickly
This is my second Jeep Rubicon … The service is and always has been outstanding. My Jeep is as durable a vehicle as you could ever want. Never had any problems with it.
Friendly & welcoming. I’ve visited other jeep dealerships and I keep coming back to this one
Very helpful and very fast. Everyone was super helpful and friendly. Would definitely come back again.
Great customer service. Quick appointment and service. Nice clean and quiet customer lounge to wait in.
Service was great team was great. I know they deal with a lot of things that are out their control and people don’t realize that. Thank you.
Dave Hayes leads the team at the service department and I think he is the best, now he’s helping me with tires. What ever I need he is there for me. He cares!
Employees were helpful. Dealership loves to price gouge. Got a quote to fix my car for $6000. I fixed everything for 950$… total rip off
Great service the technicians provided thorough information regarding my vehicle. Everyone was very helpful throughout.
My wife and I were very pleased with our Sales Person, Tim Warumzer and the Dealership. He was very accommodating and knowledgeable of the vehicles that he was showing us.
Salesman was good to deal with but then skipped out on going over the vehicle when sold. Had the engine light come on 4 days after being bought. Called dealership and they said service manager would call tomorrow and get vehicle in to get things fixed. That was a week ago. No call. Seeing that I live an hour away, I had it fixed somewhere else.
Anthony is a superstar. I brought my 15 year old Sebring in for what should have been a warranty covered repair with an old style lifetime warranty and they found suspension issues. Anthony was able to get that covered as well, bringing new life to an old reliable.
Tim W was so helpful! The space is very welcoming and bright. Tony helped us understand our loan and all the features we get with it!
Although our issue hasn't been resolved, they are still looking for a solution to it.
They got us in short notice for oil change and tire rotation. They didn’t adjust the tire pressure after rotation, thus we had to do it.
they were very friendly and does work on time. wait was not long at all
Cody was helpful and responsive finding me the right vehicle at the right price. There you have it
Jay Ojeda was an awesome salesperson and solidified our decision to purchase the vehicle. Very good experience.
It was a great experience! Friendly staff and clean, comfortable dealership. Lots of options to choose from as well.
The service department was excellent. They were prompt and did the job that I wanted immediately
I'm grateful for my jeep and I must say its because of your knowledgeable reps.
Great service, could use an update waiting area. Oil change only took about 45 min.
We are return customers. This dealership exemplifies all things positive for the ultimate customer experience. The friendly, sincere, knowledgeable and caring staff make car shopping a pleasurable task. My husband and myself believe in loyalty, and so does this dealership. We will return again when it is time, I think that action speaks more than additional words! Thanks sooo much, Tim and Ben.
Easily the most enjoyable vehicle buying experience we have had. Found the car in Autotrader and received an email almost immediately. Met with Brennan who took the time to do 2 different test drives - he asked all the right questions but with no pressure. Jason in the finance department didn’t waste our time and had us out the door fast. I would buy a car from Brennan again and highly recommend this dealership!
Great experience! Great service! Our sales consultant Jolene Brown was excellent, very helpful and professional. Finance personnel were very helpful and honest. Bloomington location was a second dealership we came yesterday ( 10/22/24 ) and they didn’t waste our time, gave us an amazing deal that we agreed on right away. Highly recommend it. I absolutely love my new Grand Cherokee :))!
The experiance I had with the sales and finance team was world class, great team as they listened and worked to get my family in the best vehicle possible. I would recommend anyone to this team…..thank you!
Great dealership- all the sales associates were very helpful, and my salesman, Max Miller, did an excellet job.
Very easy to work with bad credit Donnie and Jason are both to work. With
This is one of the best MN Jeep dealerships around! I am a repeat customer and will go back for my next purchase.
Quick work and easy to work with. Anthony followed up throughout the process and checked with me before proceeding with work that needed to be done.
Rob the tech does a great job! That's why I keep coming back. You need to send me more discount coupons for oil changes.
Service is fine. Treated courtiosley and Anthony has a great attitude. Appreciate the communication when car is being fixed.
I wish I could remember the service managers name that I was working with. He did a terrible job at communicating with me. Ordered a Hood in January and after 10-15 phone calls (literally) and 10 months later, they got a hood to me. The classic line of theirs is “we will get back to you the next day” and they never would until I would call again.
Anthony or corey always makes sure they take care of there people only 2 people I want to have my yellow challenger worked on by thanks to those 2 they keep me comfortable coming back when somethings wrong with my car
Staff is pleased to help get solutions solve for the customer. Friendly and professional. Employees.
The gentleman by the name of Anthony, I don’t know his last name but he has great customer service he went over everything with me showed me told me I’m just saying he has great ability to do the work that he does there and you need more people like him Again, he has great customer service and I will always give my business to all with him being there
Happy with the check in procedure and updates on service. Nice waiting area, coffee and snacks
Process was very smooth and easy, from testing cars through the financing. And closing of the transaction.
Schedule 40 days out. 300% markup from Mopar retail on parts prices. Purchased from this dealer. Car hadn't been cleaned, had a baggie of adderall in the micro storage next to the steering wheel. I paid a crap load during car shortage for a used car from a dealer I have purchased or serviced 7 jeeps in total. I am done with the Jeep manufacturer. I researched and spoke to other jeeps dealers in MN. Bloomington Jeep was supposed to be the best one. So yes, not doing that again ever, and I enjoy telling everyone I interact with about it.
The rep was rude. He needs customer services training. Also, they just shoot out prices without really knowing.
Customer service staff was friendly, helpful and knowledgeable. I have had the vehicle serviced there since I bought it, for seven years.
Service was great and the process of getting my car was quick and easy. I would recommend this dealer to anyone!
Everyone is incredibly nice and considerate. They are also knowledgeable and care about the customer experience.
This dealership always tries to help people. They really care about the client’s dreams and goals. They are honest and do everything they can to support your journey and experience.
Professional and effective.. Easy in and easy out. I would easily recommend their service department
Brennan was very good and very helpful. I would definitely go back when the time comes.
Worked us a fair deal on our jeep and referred us to Zeus for a hitch. Thanks for the delivery too.
Extremely helpful, and they go above and beyond. This is the only location that I trust for my vehicle to be serviced.
The service manager Dave was awesome. Great communication and got my truck fixed a day early!
Even though we had an awesome sales person. We understood that they don't or won't negotiate in price(management) But we loved the vehicle and took it anyway. As to it was raining. Tires looked awesome got home and there were huge cracks to where we felt we're unsafe to drive due to vehicle sitting for so long My husband brought to there attention they didn't care. So after spending $27,000 loan (It was used) we had to wait a week to even drive it due to another place getting us tires to put on it . $2000. Sad ... Read More DealerRater - Sep 29, 2024
I have gone to them for years. This is the fourth vehicle I’ve gotten from them. They’ve suggested the last two vehicles I’ve gotten. Great choice on both of them. Kenny is the best , he knew more what I wanted than I did.
Clean. Respectful. Fast. A. A. A. A. A. A. A. A. A. A. A. A.
All I can say, is that every time I come in for service at your location Team member I encounter does a great job. Based on my past experiences, I will always come to your location and recommend it regardless of what anyone is looking for.
Service representative was cordial and efficient and answered all my questions. Work was completed in the predicted time.
All employees very knowledgeable and friendly. So great that they Arranged transportation for me to get home and back
Great service and response time. Appreciate the communication. They are busy but they do a good job.
On time, skilled, kind, thorough , responds to all questions promptly. Nice. Clean area. Done earlier than expected.